Frequently Asked Questions
1. How do I receive my product?
Since we sell digital goods, your account credentials or license keys will be sent directly to your WhatsApp number or email address after payment is verified.
2. How long does delivery take?
Delivery usually takes between 15 minutes to 2 hours during business hours. If you pay via bank transfer, please ensure you upload the receipt to speed up verification.
3. What if my account stops working?
All our products come with a specified warranty period. If you face any issues during this time, simply message our WhatsApp support with your Order ID, and we will fix or replace it for free.
4. Can I change the password on my streaming account?
For shared accounts, changing the password or account settings is strictly prohibited and will void your warranty. If you purchased a private account, you are free to change the details.
5. How can I contact support?
The fastest way to reach us is via WhatsApp at +94 74 257 0943 or email at support@itechlk.store.